:root{--ink:#18392f;--green:#0d5a43;--orange:#ee6a3b;--cream:#f7f3e8;--line:#dfe2dc;--muted:#6d7974}
*{box-sizing:border-box}
body{margin:0;background:#f5f4ef;color:var(--ink);font-family:"DM Sans",sans-serif}
button,input,select,textarea{font:inherit}
.logo{font:800 27px Manrope;text-decoration:none;color:var(--ink);display:flex;align-items:center;gap:8px}
.logo span{display:grid;place-items:center;width:31px;height:31px;border-radius:50%;background:var(--orange);color:white;font-style:italic}
header{height:76px;background:white;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 max(22px,6vw)}
header nav{display:flex;gap:18px;align-items:center}
header a{color:var(--ink);font-size:12px;font-weight:700;text-decoration:none}
header button{border:0;background:none;color:var(--orange);cursor:pointer}
main{width:min(1050px,calc(100% - 40px));margin:52px auto}
.heading{display:flex;justify-content:space-between;align-items:end;margin-bottom:24px}
.kicker{color:var(--orange);font-size:10px;letter-spacing:2px;font-weight:800}
h1{font:800 38px Manrope;letter-spacing:-2px;margin:7px 0}
.heading p,.muted{color:var(--muted);font-size:12px}
.primary{border:0;background:var(--green);color:white;padding:12px 16px;font-weight:700;cursor:pointer}
.panel,.case{background:white;border:1px solid var(--line);padding:22px;margin-bottom:16px}
.case-head{display:flex;justify-content:space-between;gap:15px}
.case h2{font:700 18px Manrope;margin:0}
.case-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:18px;padding-top:16px;border-top:1px solid var(--line);font-size:11px}
.case-grid strong{display:block;margin-top:4px}
.case-grid small,.evidence small{display:block;margin-top:3px;color:var(--muted)}
.status{display:inline-block;background:#fff0cf;color:#8b611d;border-radius:20px;padding:6px 10px;font-size:9px;font-weight:800}
.status.refunded,.status.rejected{background:#e1efdf;color:#397345}
.status.escalated,.status.return_overdue{background:#fee5df;color:#a63d2d}
.status.merchant_responded,.status.return_in_transit{background:#e4edf8;color:#315d83}
.actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:17px}
.actions button,.actions a{border:1px solid var(--line);background:white;color:var(--ink);padding:8px 11px;text-decoration:none;font-size:10px;font-weight:700;cursor:pointer}
.actions button.primary{background:var(--green);border-color:var(--green);color:#fff}
.evidence{display:flex;flex-wrap:wrap;gap:12px;font-size:11px;margin-top:12px}
.evidence>span{padding:8px 10px;background:var(--cream)}
.evidence a{color:var(--orange)}
.backdrop{position:fixed;inset:0;background:rgba(9,29,23,.7);display:grid;place-items:center;padding:20px;opacity:0;pointer-events:none;z-index:10}
.backdrop.open{opacity:1;pointer-events:auto}
.modal{position:relative;background:#fbfaf6;width:min(570px,100%);max-height:calc(100vh - 40px);overflow:auto;padding:34px}
.modal>button{position:absolute;right:13px;top:8px;border:0;background:none;font-size:28px}
.modal h2{font:800 27px Manrope;margin:6px 0}
.form{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:18px}
.form label{font-size:11px;font-weight:700}
.form .wide{grid-column:1/-1}
.form input,.form select,.form textarea{display:block;width:100%;padding:11px;margin-top:6px;border:1px solid var(--line);background:white}
.form textarea{min-height:90px}
.form .primary{grid-column:1/-1;justify-self:start}
.empty{text-align:center;padding:65px;color:var(--muted)}
.toast{position:fixed;bottom:25px;left:50%;transform:translate(-50%,20px);background:var(--ink);color:white;padding:12px 18px;opacity:0;transition:.2s;z-index:20}
.toast.show{opacity:1;transform:translate(-50%,0)}
.queue-bar{display:grid;grid-template-columns:repeat(3,1fr) minmax(180px,1.35fr);gap:1px;margin-bottom:18px;background:var(--line);border:1px solid var(--line)}
.queue-bar>div,.queue-bar>label{background:#fff;padding:16px 18px}
.queue-bar span,.queue-bar label{color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.08em}
.queue-bar strong{display:block;margin-top:3px;font:800 24px Manrope;color:var(--ink)}
.queue-bar .danger strong{color:#a63d2d}
.queue-bar select{display:block;width:100%;margin-top:6px;padding:7px;border:1px solid var(--line);background:#fff;color:var(--ink)}
.attention-case{border-left:4px solid var(--orange)}
.badges{display:flex;align-items:flex-start;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.priority{display:inline-block;border-radius:20px;padding:6px 9px;background:#eef0ec;color:var(--muted);font-size:9px;font-weight:800;text-transform:uppercase}
.priority.high{background:#fff0cf;color:#8b611d}
.priority.urgent{background:#fee5df;color:#a63d2d}
.overdue{color:#a63d2d}
.ownership{display:flex;gap:22px;margin:14px 0;padding:10px 12px;background:var(--cream);font-size:11px}
.history{margin-top:16px;border-top:1px solid var(--line);padding-top:12px}
.history summary{cursor:pointer;font-size:11px;font-weight:800}
.history-row{display:grid;grid-template-columns:130px 1fr 130px;gap:12px;align-items:start;padding:10px 0;border-bottom:1px solid var(--line);font-size:10px}
.history-row time,.history-row>span{color:var(--muted)}
.history-row p{margin:0}
.history-row p strong{display:block;text-transform:capitalize}
@media(max-width:700px){.heading{align-items:flex-start;gap:15px}.case-grid{grid-template-columns:1fr 1fr}.form{grid-template-columns:1fr}.form .wide,.form .primary{grid-column:auto}header nav a:first-child{display:none}.queue-bar{grid-template-columns:1fr 1fr}.queue-bar>label{grid-column:1/-1}.history-row{grid-template-columns:1fr}.badges{justify-content:flex-start}.case-head{flex-direction:column}.ownership{flex-direction:column;gap:5px}}